Blog, Buyer Guides

By harryth_xitx
August 31, 2026

Unlimited IT Support: The Six Contract Clauses That Determine What You Actually Get

The phrase unlimited IT support appears in nearly every managed IT services agreement pitched to small businesses. It sounds like a guarantee — protection you can count on when ransomware hits, data disappears, or...

Blog, Buyer Guides

By harryth_xitx
August 29, 2026

IT SLA Response Time Guarantee: What the Fine Print Actually Means for Your Business

The phrase IT SLA response time guarantee appears in nearly every managed IT contract. It sounds like protection. It sounds like accountability. In most cases, it is a carefully worded performance metric that measures...

Blog, Buyer Guides

By harryth_xitx
August 27, 2026

IT Vendor Onboarding Questions Every CEO Should Ask in the First 90 Days

The first 90 days of a new IT relationship are not a honeymoon period. They are one of the highest-risk windows your business will face. Knowing the right IT vendor onboarding questions to ask...

Blog, Buyer Guides

By harryth_xitx
August 27, 2026

Your Cybersecurity Insurance Questionnaire Is the Best IT Vendor Accountability Tool You Already Have

Every year your insurance broker sends over the cybersecurity insurance questionnaire, and every year the same thing happens: you forward it to your IT vendor, they fill it out, you sign it, and everyone...

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By harryth_xitx
August 26, 2026

IT Vendor Security Incidents: 4 Questions Every CEO Must Ask Before Signing

IT vendor security incidents are not hypothetical - they are a documented, growing category of supply chain risk that every business leader must understand before signing a managed IT contract. Most executives spend considerable...

Blog, Buyer Guides

By harryth_xitx
August 24, 2026

Evaluating IT Vendors: Why Certifications and Years in Business Tell You Almost Nothing

Most CEOs and COOs go about evaluating IT vendors the same way: years in business, certifications on the wall. Both feel like reasonable shortcuts. Both will lead you to the wrong firm. The vendor...

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By harryth_xitx
August 15, 2026

Privileged Access Management: 3 Questions Every CEO Must Ask Their IT Firm

Right now, somewhere between two and twenty people at your IT company can log into your systems with full administrative rights. They can read your files, access your email archive, reset employee passwords, and...

Blog, Buyer Guides

By harryth_xitx
August 13, 2026

5 Cybersecurity Questions to Ask Your IT Vendor Before You Hand Them the Keys

Before you sign any IT services agreement, you need to evaluate your IT vendor cybersecurity posture — because your IT provider will have administrative access to your email, your servers, your cloud accounts, and...

Blog, Buyer Guides

By harryth_xitx
August 9, 2026

Business Continuity IT Contract: 5 Questions Every CEO Must Ask Before the Next Outage

The business continuity IT contract section is almost certainly the most dangerous page you have never read carefully. It looks reassuring. It uses phrases like "documented recovery procedures," "redundant infrastructure," and "recovery time objectives."...

Blog, Buyer Guides

By harryth_xitx
August 9, 2026

IT Services Agreement Offboarding Provisions Every Small Business Owner Must Require

The moment a small business owner decides to switch IT vendors is almost always the moment they discover how badly their current contract was written. The IT services agreement offboarding provisions that should have...

Buyer Guides