1 Executive Drive Suite 100 Marlton, NJ 08053
Defenders of Business. 22 Years. Zero Breaches.
Since 2004, Xact IT Solutions has protected South Jersey and Philadelphia-area businesses with a verifiable record: zero client breaches, an annually audited GTIA Cybersecurity Trustmark, and a 15-minute-or-less target response time. We are a relationship-first, remote-first IT partner – built lean by design so every dollar goes into service quality, not square footage.
Capabilities
Why Mid-Market Businesses Choose Xact IT
22 Years Without a Single Client Breach
Founded in Marlton, NJ in 2004, Xact IT has never had a managed client suffer a breach. That is not luck - it is the result of layered security controls, annual independent audits, and a deliberate refusal to cut corners on protection to win price-sensitive deals. Your data has the same record to gain from.
Independently Audited Every Year Since 2021
Our GTIA Cybersecurity Trustmark is not a badge we bought. It is earned annually through an independent audit conducted by Versprite, a CREST-accredited security assessor, measuring us against CIS Critical Security Controls IG2 with supplementary ISO 27001 controls. Most IT providers cannot name who audits them. We can - and we publish the result.
15-Minute Target Response Time - Written Into Your Agreement
Our target response time is 15 minutes or less, and most calls reach a live person. That target is not a marketing promise - it is a written service-level commitment in every managed client agreement. You will never spend 45 minutes in a ticket queue before someone acknowledges your issue exists.
A Deliberate Remote-First Model Built for Quality, Not Convenience
We do not operate storefront IT offices across three counties. We operate remote-first, which means no lease overhead, no lobby staff, no wasted margin - just engineers focused on your environment. For managed clients who need on-site work, we coordinate through a global technician network that reaches wherever your business operates.
Relationship-First Engagement - We Are Not a Fire House
We do not take calls from strangers and dispatch a technician the same afternoon. Every engagement starts with a Strategy Call and a remote assessment so we understand your environment before we touch it. That discipline is how we maintain our breach record and how we avoid inheriting someone else's emergency as a substitute for real IT strategy.
A Trustmark So Rare Most Businesses Have Never Seen One
The GTIA Cybersecurity Trustmark audited against CIS IG2 and ISO 27001 supplementary controls is held by a small number of IT providers in the country. Earning it requires passing a CREST-accredited third-party audit - not a self-assessment checklist. When your cyber insurer, your legal counsel, or your biggest client asks for documented proof of your IT provider's security posture, we hand them the audit report.
Our Promise to Every Business We Protect
We are not a fire house. We do not exist to respond to disasters that better IT management would have prevented. Every business we work with is onboarded through a structured process, assessed against documented standards, and managed against a written plan. When something breaks – and in technology, something always eventually breaks – we respond in 15 minutes or less because we already know your environment. That is the difference between a managed relationship and a break-fix transaction.
We calm the chaos. That phrase is not a tagline we put on a mug. It is a description of the specific state most businesses are in when they find us: too many vendors, no documentation, no tested backups, no one who can tell the owner what is actually running on the network. Our first 90 days exist to eliminate that chaos methodically. By the time we reach your first Quarterly Business Review, your environment is documented, your risks are prioritized, and your leadership team has a written IT roadmap instead of a collection of invoices.
Our remote-first operating model is a deliberate architectural decision. We do not maintain storefronts across South Jersey because brick-and-mortar overhead does not make your network more secure – it makes our pricing higher and our engineers more distracted. We are headquartered in Marlton, NJ, we serve Burlington, Camden, and Gloucester counties as our primary market, and we extend across the broader NJ and Philadelphia metro. For managed clients who operate beyond that geography, we coordinate on-site work through a vetted global technician network. Your business does not need us to have a parking lot near your office. It needs us to know your environment and respond when it matters.
You will never see another client’s company name on this website. That is not because we lack references – it is because we protect our clients’ privacy with the same discipline we apply to their data. If you become a client, your name stays off our website too. We will connect prospective clients with references directly, on request, after a Strategy Call. That is a better signal of trust than a logo wall.
The Benefits
Standards You Should Demand From Any IT Partner (Most Don't Meet All of These)
- A written response-time SLA in the contract - not a verbal promise during the sales call.
- Named technicians who learn your environment and your team, not a rotating anonymous help desk.
- An annual independent security audit by a credentialed third-party assessor - not a self-assessment.
- A documented incident response plan that is tested at least once per year.
- 24/7 infrastructure monitoring with defined human escalation paths, not just automated alerts into a void.
- Quarterly business reviews with a senior member of the provider's leadership team.
- Multi-factor authentication enforced across every managed endpoint and identity, without exception.
- Immutable, tested backups with a documented and practiced recovery procedure.
- A transparent off-boarding plan written into the agreement before you sign - not negotiated when you decide to leave.
- Cyber insurance alignment: a provider who understands underwriter requirements and helps you document your posture.
- A clear subcontractor and technician-network disclosure so you know who touches your systems.
- A client privacy policy that means they will never use your company name in their marketing without your explicit consent.
How It Works
What the First 90 Days With Xact IT Actually Looks Like
1
Days 1 - 14 - Onboarding and Environment Assessment
We conduct a structured remote assessment of your entire environment - endpoints, identities, backup configurations, network topology, vendor accounts, and security gaps. You receive a written findings summary with prioritized risk items before Day 14. No surprises after month three.
2
Days 15 - 30 - Stabilization: MFA, Backups, and Patching Baseline
We close the highest-risk gaps first. Multi-factor authentication is enforced across all managed identities. Backup integrity is verified and documented. Patch levels are brought to baseline across all managed endpoints. Your environment stops bleeding before we begin optimizing it.
3
Days 31 - 60 - Optimization: Workflows, Security Hardening, and Vendor Consolidation
We audit your existing vendor stack, eliminate redundant tools, and apply security hardening configurations aligned to CIS Critical Security Controls. We document your environment in our management platform so every future technician who touches your systems arrives informed, not guessing.
4
Days 61 - 90 - Strategic Alignment: Your First Quarterly Business Review
Before Day 90 you sit down with a senior Xact IT team member for your first Quarterly Business Review. We review what was found, what was fixed, what is planned, and what your IT roadmap looks like for the next 12 months. You leave the meeting with a written plan, not a verbal summary.
What Changes When Businesses Work With Xact IT
50-person Burlington County healthcare practice. Cut MFA fatigue incidents to zero within 60 days of onboarding after we replaced their legacy authentication setup with enforced, policy-driven multi-factor authentication across all clinical and administrative identities. Their cyber insurance renewal the following year required no additional questionnaire remediation.
South Jersey legal firm, 30 attorneys and staff. Passed two consecutive cyber insurance renewal reviews with no underwriter pushback after Xact IT documented their full security posture, closed five flagged control gaps, and produced written evidence of tested backups and an incident response procedure. Their prior provider had never produced a single written security document in four years.
Camden County manufacturing company, 80 employees. Recovered from a near-miss ransomware event – caught at the perimeter before encryption – and used the incident to complete a full environment hardening, vendor consolidation from eleven tools to four, and a documented recovery plan. No production downtime. Leadership received a written post-incident report within 48 hours.
Philadelphia-area professional services firm, 45 users across two states. Transitioned from a prior IT provider with no documentation and no off-boarding plan. Xact IT completed a full environment audit, recovered admin credentials from three undocumented vendor portals, and delivered a written asset inventory within the first 14 days – the first one the firm had ever had.
Questions Businesses Ask Before Choosing Xact IT
Are you really audited every year, and by whom exactly?
Yes. Every year since 2021, Xact IT has undergone an independent audit conducted by Versprite, a CREST-accredited cybersecurity assessor. The audit measures our controls against CIS Critical Security Controls IG2 with supplementary ISO 27001 controls. CREST accreditation means Versprite itself has been independently vetted for the quality of its assessment work – this is not a vendor-sponsored badge or a self-assessment checklist. We pass, we renew the GTIA Cybersecurity Trustmark, and the cycle repeats the following year. We are happy to share the trustmark documentation on a Strategy Call.
What size company is the right fit for Xact IT?
We work best with businesses in the 10 to 200 user range that have outgrown consumer-grade IT or a single part-time technician, and need a structured, documented approach to managing their technology and security. We are not the right fit for a sole proprietor who needs occasional break-fix help, and we are not positioned for enterprise companies with internal IT departments of 20 or more. If you are in that middle range and you are tired of IT being a source of anxiety rather than a solved problem, we are likely a strong match.
How does your 15-minute response time actually work?
Our target response time is 15 minutes or less from the moment you contact us – by phone, email, or portal ticket. Most calls reach a live person immediately during business hours. For after-hours critical issues, managed clients have an escalation path to reach a human engineer, not an answering service. The 15-minute target is written into managed client agreements as a service-level commitment, not a marketing estimate. We track it and review it at every Quarterly Business Review.
What if my business is not in South Jersey?
Our primary service area is Burlington, Camden, and Gloucester counties in New Jersey, and we serve the broader NJ and Philadelphia metro region. For managed clients whose operations extend beyond that geography – whether another state or internationally – we coordinate on-site work through our global technician network. If your headquarters is outside our primary area, the right first step is a Strategy Call so we can honestly assess whether the fit works for your specific situation.
Will I be a small fish? Will I actually get attention from your senior team?
We deliberately limit the number of clients we manage so that every client gets the attention a written plan requires. You will have named points of contact who know your environment. You will meet with a senior member of our team at every Quarterly Business Review – not a junior account manager reading from a dashboard. If we were not confident we could deliver that level of engagement, we would tell you on the Strategy Call rather than onboard you and underserve you.
What happens if we want to leave? Is there a lock-in?
Every managed client agreement includes a transparent off-boarding procedure. We document your environment thoroughly from Day 1 – that documentation belongs to you. If you decide to leave, we will provide a full handoff package including network documentation, credential inventory, vendor contacts, and configuration exports. We include the off-boarding terms in the contract before you sign, not after you decide to go. We operate this way because we believe the right clients stay because the relationship works, not because leaving is painful.
Why don't I see client logos or company names anywhere on your website?
Because we do not publish client names without explicit consent, and we default to protecting privacy rather than leveraging it for marketing. The same discipline we apply to your data, we apply to your identity as a client. If you want to speak with a reference – a real business owner in a similar industry who has worked with us – we will connect you directly after a Strategy Call. A private reference conversation is more useful than a logo on a webpage anyway.
Is remote-first actually a problem when I need someone on-site?
No, and here is why. The vast majority of IT issues – including security incidents, outages, software failures, and user problems – are resolved remotely with no loss of speed or quality. For the subset of work that genuinely requires physical presence, managed clients have access to our global technician network, which means we can coordinate on-site coverage wherever your business operates. What remote-first eliminates is the overhead of storefronts and the inefficiency of dispatching technicians to problems that do not require them. That overhead savings goes back into engineer quality and tooling.
Here Is Exactly What Happens on a Strategy Call With Xact IT
A Strategy Call is 20 minutes with a senior member of our team – not a salesperson, not a scheduling coordinator. You describe your current environment and your biggest IT frustrations. We ask focused questions about your size, industry, and risk exposure. At the end of the call, you will have specific, actionable recommendations whether or not you decide to work with us. There is no pressure to commit, no proposal sent before we understand your situation, and no follow-up cadence you did not ask for. If it is a fit, we will tell you clearly. If it is not, we will tell you that too.
Or call us: (856) 282-4100