1 Executive Drive Suite 100 Marlton, NJ 08053
Your Internal IT Team Is Good. Co-Managed IT Services Make It Unstoppable.
Xact IT Solutions has delivered co-managed IT services, cybersecurity, and compliance support for 20+ years - with zero client breaches on record. We extend your existing IT team with after-hours coverage, security depth, and compliance expertise across HIPAA, SOC 2, and CMMC, without asking you to replace anyone or relinquish control.
Capabilities
What Our Co-Managed IT Services Cover
After-Hours and Weekend Coverage
Your internal team works business hours. We cover nights, weekends, and holidays so critical issues are addressed before they become Monday-morning disasters. Typical response is under 15 minutes.
Security Monitoring and Incident Response
We layer continuous threat monitoring and a documented incident response process onto your existing environment – closing the coverage gap no one-person IT team can staff alone.
Compliance Posture Support
Working toward HIPAA, SOC 2, or CMMC requirements? We supply the documentation workflows, technical controls, and audit-readiness work your internal team doesn’t have bandwidth to own.
Microsoft 365 Deep Administration
Licensing, conditional access policies, tenant hardening, and advanced configuration work that goes well beyond what a busy one- or two-person IT team can realistically manage day to day.
Project and Surge Capacity
M&A integrations, infrastructure migrations, rapid-growth onboarding waves – we absorb the project load that would otherwise stall your internal team or force a costly short-term hire.
Shared Ticketing and Escalation Workflow
Your IT lead stays in strategic control. We handle volume, specialized work, and after-hours load through a clearly defined escalation model and a shared, transparent ticketing system – no guesswork, no overlap.
What Co-Managed IT Services Actually Mean for Your Business
Most growing companies reach a point where their internal IT person – or small team – is genuinely skilled but structurally overwhelmed. They’re managing day-to-day helpdesk noise, responding to security alerts, keeping Microsoft 365 running, preparing for a compliance audit, and planning next year’s infrastructure roadmap, all at once. That is not a hiring problem. It is a coverage and depth problem. The NIST Cybersecurity Framework identifies continuous monitoring, incident response, and recovery planning as distinct functions – each requiring sustained attention that a single IT lead cannot reliably provide alone. Co-managed IT services fill that structural gap without dismantling the internal team that already knows your environment. If you are in New Jersey, our co-managed IT services New Jersey page covers regional specifics – but this service is available to businesses across the United States. Organizations with no existing internal IT team can explore our fully managed IT services instead.
What separates our approach from generic providers is accountability architecture. We do not arrive and attempt to take over. Your IT lead retains strategic ownership of the environment – vendor relationships, long-term roadmap decisions, and internal escalation paths stay with your team. We operate in a defined lane: after-hours coverage, security monitoring, compliance-adjacent technical work, Microsoft 365 deep administration, and project surge capacity. Every co-managed IT engagement starts with a documented Scope of Responsibilities so neither side is guessing who owns what. That clarity is why co-managed engagements with us tend to run smoothly from week one rather than creating internal friction.
This is the right fit for mid-market companies – typically 100 to 500 employees – that already have an internal IT lead or small IT team and need to extend their reach without doubling headcount. It is especially relevant for companies preparing for a compliance audit, navigating an M&A integration, or scaling through a rapid-growth phase. It is not the right fit for organizations with no internal IT presence at all – our fully managed IT service is the better conversation there.
How It Works
How We Deliver Co-Managed IT Services
1
Assess - Map the Environment and the Gaps
2
Strategize - Define the Division of Responsibility
3
Implement - Integrate Into Your Environment
4
Operate - Extend Your Team on an Ongoing Basis
Why Businesses Choose Us for Co-Managed IT Services
Xact IT Solutions has been operating for more than 20 years and has maintained a zero-breach record across every client we have served in that time – a claim that is rare in this industry and one we do not make lightly. Our team works across HIPAA, SOC 2, and CMMC compliance postures, which means we bring documented framework experience to environments where compliance is not optional. CISA’s cybersecurity best practices guidance reinforces what we have built into every co-managed IT engagement: layered controls, continuous visibility, and a documented response plan. According to the SBA’s cybersecurity guidance for businesses, mid-market companies are among the most targeted – and among the least likely to have adequate in-house coverage. We hold the GTIA Cybersecurity Trustmark, which provides an independent third-party signal of our security posture for compliance-minded clients who need more than a vendor’s word.
Here is what the first 30 days actually look like. Week one is the gap assessment and Scope of Responsibilities document – your IT lead is present at every step. Weeks two and three cover tooling integration and security baseline work. By end of month one, after-hours coverage is live, your ticketing escalation path is tested and confirmed, and every critical compliance gap identified in week one has an owner and a timeline. From month two onward, we operate in our defined lane while your IT lead focuses on the strategic work your business actually needs from them.
In the first 30 to 90 days, clients consistently report the same two things: their internal IT lead is less reactive and more strategic, and after-hours incidents that previously went unaddressed until morning are now resolved before anyone wakes up. The helpdesk volume does not disappear overnight, but it becomes manageable because it is distributed across a team rather than carried by one person. By the 90-day mark, most clients have also completed at least one compliance milestone or project deliverable that had been sitting on the backlog for months. Learn more about our broader security approach on our cybersecurity services page.
Co-Managed IT Services: Frequently Asked Questions
What does co-managed IT services cost?
Pricing is scoped to the specific coverage model your internal team needs – after-hours hours, security monitoring depth, compliance work volume, and project capacity all factor into what an engagement looks like. We do not publish pricing on the website because a co-managed scope built for a 120-person company navigating a compliance audit looks very different from one supporting a 400-person company in a post-M&A integration. The right place to have that conversation is a strategy call, where we map your actual gaps to a realistic scope before any numbers are discussed.
How long does a co-managed IT engagement take?
Co-managed IT is an ongoing operating model, not a one-time project. The initial assessment and Scope of Responsibilities document are typically complete within the first week. Tooling integration and security baseline work are usually live within 30 days. The ongoing engagement then runs month to month or on a longer-term basis depending on your preference. Many clients use co-managed IT as a permanent extension of their internal team; others bring us in for a defined period around a specific event like a compliance audit or an M&A integration.
What happens on the strategy call?
It is a 20-minute conversation with our team – not a sales presentation. We will ask about your internal IT structure, the specific coverage or depth gaps you are trying to close, and any near-term events like audits or growth milestones driving the urgency. You will leave with specific, actionable observations about your situation whether you hire us or not. No obligation, no pressure.
How is Xact IT different from other providers offering co-managed IT services?
Most providers treat co-managed IT as a watered-down version of their fully managed service – they take over as much as you will allow and leave your internal IT lead feeling sidelined. We build the engagement in the opposite direction. Your internal IT lead retains strategic control; we operate in a clearly documented lane. We also bring genuine security and compliance depth – 20 years in business, zero client breaches on record, and active experience across HIPAA, SOC 2, and CMMC frameworks – which most generalist providers cannot offer. The goal is to make your internal team stronger, not redundant.
Do you serve clients outside New Jersey?
Yes. Our team is based in Marlton, New Jersey, but we serve businesses across the United States. Our operating model is built to be remote-first by design – if your IT partner needs to be in your office to do their job, something has gone wrong. We deliver co-managed IT services to clients in multiple states and time zones with the same coverage standards we apply locally.
Your Internal IT Team Deserves Better Backup Than a Help Ticket.
20 focused minutes. Specific recommendations you can act on immediately – whether you hire us or not. Zero obligation.
Or call us: (856) 282-4100
The Benefits
The Business Impact of Co-Managed IT Services
- Your internal IT lead shifts from reactive firefighting to strategic work - because after-hours incidents and security monitoring are no longer theirs to carry alone.
- After-hours and weekend incidents are resolved before the business day starts - no more Monday-morning damage reports from Friday-night outages.
- Compliance audit preparation moves off the backlog - because you now have a co-managed team with documented HIPAA, SOC 2, and CMMC experience absorbing the technical control and documentation work.
- Project capacity unlocks - M&A integrations, infrastructure migrations, and growth-phase onboarding waves are absorbed by our team instead of stalling your internal IT lead.
- Security coverage gaps close without a full-time security hire - continuous monitoring, incident response, and Microsoft 365 hardening are all covered under a single co-managed scope.
- Headcount stays lean while coverage expands - you get the depth and breadth of a larger IT organization without the overhead, management complexity, or recruiting cost of doubling your internal team.