1 Executive Drive Suite 100 Marlton, NJ 08053
Defenders of Business Since 2004 - Here Is What That Actually Means
22 years in business. Zero client breaches across every engagement we have ever managed. An independently audited GTIA Cybersecurity Trustmark renewed every year since 2021. Xact IT is a remote-first managed IT partner – built that way by design, not by accident – serving South Jersey businesses and managed clients everywhere they operate.
Capabilities
Why Mid-Market Businesses Choose Xact IT
Zero Client Breaches Since 2004
Across every client we have served since our founding in 2004, we have maintained a zero-breach record. That is not a tagline – it is a verifiable outcome that spans 22 years, dozens of industries, and hundreds of endpoints under active management. We will not claim it unless we can stand behind it.
Independently Audited Every Year
Since 2021, Xact IT has held the GTIA Cybersecurity Trustmark – audited annually by Versprite, a CREST-accredited security assessor, against CIS Critical Security Controls IG2 with supplementary ISO 27001 controls. Most IT firms self-assess. We submit to a third party every year and publish the result.
15-Minute Target Response Time
Our target response time is 15 minutes or less, and we usually answer live. That commitment is written into our service agreements – not buried in footnotes. When something breaks, you reach a person, not a ticketing portal. We track our response times and review them in every quarterly business review.
22 Years - One Market Focus
Founded in Marlton, NJ in 2004, Xact IT has spent 22 years focused on the South Jersey and Philadelphia metro market. That longevity means we know the regional compliance landscape, the local vendor ecosystem, and the specific risks that face businesses in Burlington, Camden, and Gloucester counties.
Relationship-First, Not Break-Fix
We are not a fire house. We do not dispatch technicians to strangers. Every engagement begins with a strategy call and a structured assessment. Once a relationship is in place, our managed clients receive on-site support anywhere they operate through our global technician network. Calm, deliberate, repeatable.
Remote-First by Design, Global by Network
Xact IT operates without multiple brick-and-mortar offices by deliberate design. The overhead we do not spend on commercial real estate gets reinvested into service quality, tooling, and the technician network that puts qualified hands on-site for managed clients anywhere in the world when the business requires it.
Our Promise to the Businesses We Defend
We are not a fire house. That phrase matters to us because it describes exactly what we chose not to become. Break-fix IT – show up when things break, send a bill, disappear until the next crisis – is a business model that profits from your pain. We built Xact IT in 2004 around the opposite idea: that a managed IT relationship should calm the chaos, not feed it. When you engage with us, the goal is a technology environment so stable and well-documented that emergencies become rare, not routine.
We operate remote-first by deliberate design. Our headquarters is in Marlton, NJ, and that is where our leadership and core team are anchored. We do not maintain a network of satellite offices, because we chose to reinvest that overhead into service quality, monitoring infrastructure, and the global technician network that supports our managed clients on-site anywhere their businesses operate. For managed clients who need hands on-site in Philadelphia, in Denver, in London, or anywhere else – we coordinate it. That capability is a product of the relationship, not a precondition of it.
If you are researching us right now, you will notice something: you will not find a single client company named anywhere on our website. That is not an oversight. It is a policy. The same discipline we apply to protecting our clients’ data, we apply to protecting their identity as our clients. You will never see your name used as a marketing asset without your explicit consent. We protect your privacy the same way we protect your network.
Our service area is grounded in South Jersey – Burlington, Camden, and Gloucester counties are our home market, and the Philadelphia metro is a natural extension of that. But the businesses we manage operate beyond those borders, and so do we. If your primary location is in South Jersey and your people work in three states or two countries, we are built to support that. Defenders of Business is not a geographic claim. It is a commitment.
The Benefits
Standards You Should Demand From Any IT Partner - And Usually Do Not Get
- A written response time SLA in your contract, not a verbal promise - Xact IT: yes, 15-minute target, reviewed quarterly
- Named technicians who learn your environment over time, not a random queue of anonymous agents - Xact IT: yes
- An annual independent third-party security audit by a credentialed assessor, not a self-assessment - Xact IT: yes, Versprite, annually since 2021
- A documented, tested incident response procedure - tested on a scheduled cycle, not assembled after an event - Xact IT: yes
- 24/7 infrastructure monitoring with defined human escalation paths, not just automated alerts that sit in a queue - Xact IT: yes
- Quarterly business reviews with your actual leadership team, covering metrics and forward-looking recommendations - Xact IT: yes
- A transparent, documented off-boarding plan written into the contract before you sign - Xact IT: yes
- Multi-factor authentication enforced across every managed endpoint and identity, not left to end-user preference - Xact IT: yes
- Verified, tested backups with documented recovery time objectives - not backup software that was installed and never validated - Xact IT: yes
- A client privacy policy that means you will never see another client's name on our website or in our sales materials - Xact IT: yes
- A security framework tied to a recognized standard (CIS Critical Security Controls, ISO 27001) rather than proprietary checklists - Xact IT: yes, CIS IG2 with ISO 27001 supplementary controls
- A single point of accountability for escalations - a person with a name and a direct number - Xact IT: yes
How It Works
What the First 90 Days With Xact IT Actually Look Like
1
Days 1-14 - Onboarding and Full Environment Assessment
We document every device, identity, application, and vendor relationship in your environment. No assumptions. We establish baseline monitoring, assign your named technician team, and deliver a written risk findings report with prioritized action items before Day 14 closes.
2
Days 15-30 - Stabilization - MFA, Backups, and Patching Baseline
We execute on the highest-priority findings first: multi-factor authentication across all identities, verified backup configuration with a tested recovery, and a fully current patching baseline. By Day 30, the most common breach vectors in your environment are closed or actively mitigated.
3
Days 31-60 - Optimization - Workflows, Security Hardening, and Vendor Consolidation
With the environment stable, we move to optimization. We identify redundant or underperforming vendors, streamline your software stack, harden security configurations against the CIS Critical Security Controls baseline, and begin building the runbooks that let our team support your environment consistently and predictably.
4
Days 61-90 - Strategic Alignment - Your First Quarterly Business Review
Before Day 90, you sit down with a senior member of our team for your first quarterly business review. We review what was found, what was fixed, what metrics look like, and what the next 90 days should prioritize. You leave with a written technology roadmap, not a verbal summary.
What Changes After 90 Days - Real Outcomes From Our Managed Clients
A 50-person Burlington County healthcare practice. Cut MFA fatigue incidents to zero within 60 days of onboarding by replacing a legacy authentication setup with a properly configured, policy-enforced identity system. Passed their next HIPAA risk assessment with no repeat findings from the prior year.
A South Jersey litigation firm with 35 employees. Passed two consecutive cyber insurance renewal reviews with zero underwriter pushback after we built and documented a complete security posture report. Their premium increase was held to 4% in a year when comparable firms saw increases of 20% or more.
A Camden County specialty manufacturer with operations in two states. Eliminated an unplanned downtime pattern that had been recurring quarterly. After a full environment assessment and patching baseline in the first 30 days, they went 14 consecutive months without an unplanned outage tied to infrastructure failure.
A Gloucester County financial services firm with 20 staff. Consolidated from six overlapping technology vendors to two within the first 90 days, reducing their monthly technology spend by 22% while increasing monitoring coverage and backup reliability across all endpoints.
Questions Prospects Ask Before They Decide
Are you really audited every year, and by whom?
Yes. Since 2021, Xact IT has held the GTIA Cybersecurity Trustmark. The audit is conducted annually by Versprite, a CREST-accredited security assessor – meaning Versprite itself is independently credentialed to conduct security assessments. The audit measures our practices against CIS Critical Security Controls IG2 with supplementary ISO 27001 controls. We renew it every year, not once. If you want to verify this, ask us for the current certificate during your strategy call.
What size company is the right fit for Xact IT?
Our managed clients typically range from 15 to 200 employees, though we work with organizations outside that range when the fit is right. The better question is not headcount – it is whether your leadership team wants a structured, relationship-based IT partnership or a transactional vendor. If you want someone who shows up at quarterly business reviews with data and a roadmap, we are a fit. If you want to call when things break and pay per incident, we are not the right match.
How does your 15-minute response time actually work?
Our target response time is 15 minutes or less, and we usually answer live. When you submit a ticket or call during business hours, a member of your named support team responds – not a bot, not an offshore queue. For after-hours critical issues, we have defined escalation paths so that infrastructure-level emergencies reach a human. Response times are tracked, logged, and reviewed with you at each quarterly business review. If we miss our target, you will see it in the data.
What if my business is not in South Jersey?
South Jersey – specifically Burlington, Camden, and Gloucester counties – is our primary market, and the Philadelphia metro is a natural extension. That said, our managed clients include businesses with operations across multiple states and internationally. For managed clients, we coordinate on-site support anywhere through our technician network. If your headquarters is outside our primary area, the right first step is a strategy call so we can assess whether the geography works for both sides.
Will I be a small fish who stops getting attention after I sign?
Every managed client has a named technician team – people who learn your environment, your staff, and your business cadence over time. You are not assigned to a general queue. Your quarterly business review is a standing meeting with a senior team member, not an auto-generated report emailed at midnight. We track client satisfaction and response metrics, and we review them openly with you. We have retained clients for over a decade because the attention does not drop off – it compounds.
What happens if we want to leave?
Your off-boarding plan is documented in your contract before you sign, not negotiated under pressure if you ever decide to leave. We believe a client who stays should stay because the relationship is working, not because leaving is painful. Off-boarding includes full documentation transfer, credential handoffs, and a structured transition window. We have helped clients transition to internal IT teams, to other providers, and back to us after trying alternatives. The process is clean because we designed it that way from the start.
Why do you not show client logos or company names on your website?
We made a deliberate policy decision not to name client companies in any marketing materials without their explicit consent. The same discipline that governs how we handle your data governs how we handle your identity as our client. When you work with Xact IT, your name does not appear on our website, in our case studies, or in our sales conversations with other prospects. You will see industry-level references (a South Jersey healthcare practice, a Burlington County manufacturer) but never a company name. We think that is the right way to operate, and we hold ourselves to it consistently.
Is remote-first actually a problem when I need someone on-site?
No – and here is why. For managed clients, on-site support is coordinated through our global technician network, which means qualified hands can reach your location whether you are in Marlton, NJ or across the country. The remote-first model is how we operate by design: it keeps overhead low and service quality high. We do not dispatch technicians to prospects or non-clients – engagement begins with a strategy call and a remote assessment, and on-site work follows once a relationship is in place. That sequencing is intentional. It ensures we understand your environment before anyone touches it physically.
Here Is Exactly What a Strategy Call With Xact IT Looks Like
Twenty minutes with a senior member of our team. You describe your current environment – what is working, what is not, what keeps you up at night. We ask focused, specific questions. At the end of the call, you leave with concrete recommendations that are relevant to your situation – whether or not you ever become a client. There is no salesperson on the call. There is no pressure to commit. If there is not a fit, we will tell you plainly. If there is, we will outline exactly what next steps look like. Schedule your strategy call when you are ready.
Or call us: (856) 282-4100